Help Center

1 - Why do I need a virtual POS?

You can securely and seamlessly collect the balances loaded into the digital wallet through your Virtual POS. Additionally, you can increase customer satisfaction by handling refunds quickly and easily.

2 - I saw my brand on the Macellan SuperApp. I want to have a digital wallet and allow my customers to load balance into it, what should I do?

Complete your merchant application quickly and easily through the Become a Merchant page. Our team will contact you within 24 hours, and you’ll have your digital wallet in no time!

3 - Is Macellan SuperApp a payment system?

No, it is not. Macellan SuperApp is a marketplace application that offers digital wallets, campaigns and loyalty programs of brands from different sectors. Organizations providing payment services are listed on the Turkish Central Bank website.

4 - I constantly have long queues at the checkout, transactions are slowing down, and staff costs are increasing. How can I solve these problems?

SuperKiosk boosts your business with speed, security, and efficiency, elevating the customer experience. Your customers can complete transactions easily without staff assistance, eliminating queues and speeding up service. It also reduces costs, cuts down paper usage, ensures error-free operations, and helps you make smarter decisions using customer data.

5 - My customers are having difficulties with payment transactions, and I’m struggling to properly track loyalty programs. Additionally, I find it hard to receive payments securely and manage customer information efficiently. Can a digital wallet infrastructure solve these problems?

The digital wallet infrastructure simplifies all payment processes, providing a secure solution for both you and your customers. Your customers can load balance into their wallets, make purchases, and benefit from loyalty programs. Additionally, digital wallets speed up payment transactions and enhance security. You can manage customer data more efficiently and increase loyalty with personalized campaigns. In short, the digital wallet infrastructure streamlines payment processes, boosting your business’s operational efficiency while offering a better experience to your customers. With Macellan SuperApp’s WaaS product, you can easily have your own digital wallet. You can learn more details on the Infrastructure for Your App - WaaS page.

6 - Do you have features that can provide solutions to the issues I face in the entertainment sector, such as playground management, security, time loss, and inability to store customer data?

We have exactly the solutions you need to address challenges in the entertainment industry such as playground management, security, time loss, and improper customer data management. With SuperKiosk and SuperPOS, you can speed up ticketing processes and easily manage customer transactions. Additionally, SuperIOT lets you monitor the performance of arcade game machines, generate revenue reports, and receive payments more securely through digital wallet integration. For security, our access control systems allow you to easily monitor visitor entries and exits, while in Softplay areas, you can ensure children’s safety and enable parents to keep track as well. With all these systems, you can boost your operational efficiency and elevate the customer experience to the highest level. For a detailed overview of all our features, check out the For Your Business – Features page.

7 - Although I try to keep up with technological innovations, the complexity and length of integration processes in digital transformation discourage me. How are the integration processes managed when I become a Macellan SuperApp merchant?

On the virtual POS side, we are integrated with more than 20 banks and over 10 payment providers; on the cash register side, we work with more than 20 companies and this number keeps growing every day with new integrations. Thanks to our strong partnerships in card storage, virtual POS, and cash register integrations, we offer a fast and smooth integration process. Additionally, the Macellan SuperApp team provides technical support during the integration process and guides you through any needed customizations. This way, instead of long and complex integration steps, a fully active system can be set up in a short time.